Kechara Membership Program: Membership Rewards Program Terms and Conditions

21 February 2020 - 4:13pm Comments Off

The Kechara membership rewards program (“Membership Rewards Program”) initiated by Kechara House Buddhist Association Malaysia (“Kechara”) is designed to help you get the most out of your membership. We reward you for doing the things you already do: joining our regular prayer sessions, attending our special events and/or pujas, participating in our various programs, talks and activities, engaging our puja and offering services, inviting ritual and prayer items from us, going on pilgrimages with us, volunteering with us and referring new members to Kechara.

The following terms and conditions (“Membership Rewards Program Terms and Conditions”) contain important information regarding the Membership Rewards Program. Please read the Membership Rewards Program Terms and Conditions carefully. These Membership Rewards Program Terms and Conditions are in addition to Kechara’s internal rules pertaining to membership and will govern your participation in any and all the Membership Rewards Program offers.


Overview

  1. Participation in the Membership Rewards Program entitles individuals with a valid membership subscription with Kechara (“Kechara Members”) to take advantage of certain rewards as further defined in Clause 3 below (“Rewards”) that may change from time to time and, which may be made available for limited times, all as determined by Kechara in its sole discretion. Kechara reserves the right to modify these Membership Rewards Program Terms and Conditions at any time, by amending and posting online or electronically without advance and/or further notice to you, so it is important to check the Membership Rewards Program Terms and Conditions periodically. Continued participation in the Membership Rewards Program including without limitation, the collection of Points and/or the redemption of Rewards is considered acceptance of these Membership Rewards Program Terms and Conditions and any modified terms included therein.
  2. Upon notice, Kechara may, in its sole and absolute discretion, cancel, change, suspend or modify any aspect of the Membership Rewards Program or any Rewards at any time, including the availability of any Points Rewards and/or Independent Rewards. This Membership Rewards Program will continue until terminated, suspended, modified, or converted to another rewards program by Kechara


Eligibility

  1. To participate in the Membership Rewards Program, you must hold a valid membership subscription with Kechara.
  2. To enroll in the Membership Rewards Program, you simply need to;
  3. (i) register at Kechara front desks at either Kechara House (Sunwaymas) or Wisdom Hall (Kechara Forest Retreat) by obtaining, completing and submitting the registration form; and

    (ii) install the Membership Rewards Program app as communicated to you by Kechara (“Members App”) on your mobile smartphone.

    While you can start enjoying the Membership Rewards Program upon successful registration and installation, your personal details which you provided via your registration for the Membership Rewards Program will be synchronised with your details in your installed Members App within seven (7) days from your successful registration for the Membership Rewards Program subject to your successful installation of the Members App.

  4. You would need to have a valid membership subscription with Kechara to earn points in the Membership Rewards Program as well as to claim, redeem, purchase and/or enjoy the Rewards.


Rewards

  1. The Membership Rewards Program encompasses two (2) categories of Rewards which are;
  2. (i) rewards in the form of customised benefits, discounts and/or privileges which are redeemable from Kechara based on Points (“Points Rewards”).

    (ii) rewards in the form of customised and special benefits, discounts and/or privileges which are redeemable independently of the Points (“Independent Rewards”). The Independent Rewards are further divided to such rewards which are redeemable from;

    (A) Kechara (“Bonus Rewards”);

    (B) Rewards Vendors (“External Rewards”). In this regard, Rewards Vendors refer to external vendors who have signed on to be part of Kechara’s network of external rewards vendors offering the External Rewards to Kechara Members in connection with the Membership Rewards Program.

  3. You can access the details including the terms and conditions in relation to the applicable Points Rewards and Independent Rewards using the Member App from the convenience of your mobile smartphone. Any updates, variations and/or changes will also be communicated via the Member App and/or Kechara’s website [insert hyperlink to membership article] and you are encouraged to check periodically to avoid missing out on the Rewards.
  4. Unless indicated otherwise by Kechara, Kechara Members may not assign or transfer any Rewards and/or Points.
  5. Kechara makes no warranty in any respect as to any Rewards, merchandise and/or services available within the Membership Rewards Program.


Points Rewards

  1. Each Ringgit Malaysia One (RM1) spent at outlets and/or establishments managed by Kechara and/or affiliated with Kechara which are part of the Membership Rewards Program (“Participating Kechara Outlets”) will be accrued one (1) point (each a “Loyalty Point”, collectively “Points”). In this regard, the value of each completed transaction will be rounded down to the nearest Ringgit before the Points are calculated and awarded.
  2. Where such transactions at the Participating Kechara Outlets are completed using any currencies other than the Malaysian currency, the total amount will be converted to value equivalent in Ringgit Malaysia applying the foreign exchange rate as solely determined by Kechara as communicated at the time of transaction. Thereafter, such value will be rounded down to the nearest Ringgit before the Points are calculated and awarded.
  3. The Points are not redeemable and/or exchangeable for cash.
  4. Upon successfully enrolling with the Membership Rewards Program with a valid Kechara membership, you can begin collecting your Points at the Participating Kechara Outlets. Details in relation to the Participating Kechara Outlets and the applicable methods and/or avenues for Points collections are accessible via your Member App and/or Kechara’s website [insert hyperlink to membership article].
  5. You may redeem the Points in order to acquire the Points Rewards. The redemption value of each Points Rewards will be informed via your Member App and/or Kechara’s website [insert hyperlink to membership article]. Where applicable, Kechara Members are responsible for their own collection of the Points Rewards and any request for delivery services are subject to the discretion of Kechara. In the event that Kechara accommodates such request, any fees or payments due in relation to such request is to be borne by the requestor Kechara Member.
  6. Any Kechara Member wishing to redeem the Points Rewards may do so by:
  7. (i) initiating the Points redemption via the Member App at the Participating Kechara Outlets and presenting the relevant QR code generated with the Members App to be scanned by the authorised personnel in the Participating Kechara Outlets; or

    (ii) requesting the relevant personnel in the Participating Kechara Outlets to initiate the Points redemption and then entering your PIN number on the relevant device provided by such personnel to confirm the redemption. In this regard, each Kechara Member is responsible for safeguarding their respective PIN number and advised not to reveal their PIN number to others.

    For the avoidance of doubt, all requests for redemptions must comply with security and identification procedures notified to the Kechara Members by Kechara from time to time.

  8. Upon notice, Kechara reserves the right to suspend, terminate, revalue or modify, without liability to Kechara Members, all or part of the value structure of the Points, the Points Rewards including without limitation offers, merchandise and/or services. Kechara also reserves the right to adjudicate all Points discrepancies at its sole discretion, and the Kechara Members agree to abide by any such adjudication. You can check your Points balance via your Member App.
  9. In the event of any cancellation, voiding and/or refund by the Kechara Members of transactions eligible for the Points, any Points earned via such cancelled, voided and/or refunded transaction will be rescinded accordingly.
  10. Kechara reserves the right to correct, without notice, any errors, including without limitation debiting and crediting of the Points.


Independent Rewards

  1. Prior to your redemption, claim and/or purchase of any;
  2. (i) Bonus Rewards, Kechara shall be entitled to verify the validity of your membership.

    (ii) External Rewards, the Rewards Vendors shall be entitled to request for sight of your Kechara Membership via your Member App for verification purposes. Details in relation to the Rewards Vendors and the applicable External Rewards are accessible via your Member App and/or Kechara’s website. [insert hyperlink to membership article]

  3. Every time you claim, redeem and/or purchase an External Reward via the Membership Rewards Program, you directly enter into an agreement with the respective Rewards Vendor. Kechara only provides the access and the technical platform for you to be informed and enjoy such External Rewards directly from the Rewards Vendors. In this regard, you expressly,
  4. (i) acknowledge and accept that separate terms and conditions of the relevant Rewards Vendor will apply to any External Rewards redemptions via the Membership Rewards Program.

    (ii) agree to abide to such separate applicable terms and conditions, including but not limited to, rules and restrictions on availability, shipment and delivery terms, return and refund policies, money back guarantees and claim for damages.

    (iii) accept that neither Kechara nor its Membership Rewards Program becomes party to the transaction between you and the External Vendors. In addition,

    (A) you acknowledge and agree that the Rewards Vendors are independent contractors and not employees or agents of Kechara. Kechara is not liable for the acts, errors, omissions, representations, warranties or negligence of the Rewards Vendors. Kechara shall not be responsible for, or liable to you in connection with any restrictions, qualifications, or other terms and conditions imposed by the Rewards Vendors on any reward items.

    (B) Kechara strongly recommends that you check the terms and conditions of the Rewards Vendor prior to redeeming any reward.

  5. As far as permissible by applicable law, Kechara hereby disclaim any product or other liability, whether based on contract, tort, strict liability or otherwise, including without limitation, liability for any direct, punitive, special, consequential, incidental or indirect damages, in connection with the External Rewards provided by any Rewards Vendors pursuant to the Membership Rewards Program including without limitation, liability for any act, error, omission, injury, loss, accident, delay or irregularity which may be incurred through the fault, negligent or otherwise, of such Rewards Vendors and you hereby expressly exonerate Kechara from any liability with respect to the same. To the extent permitted by law, Kechara excludes all liability to you or other person of whatsoever nature in respect of any negligence, wilful misconduct, poor service or other breach of obligation arising out of the provision or failure to provide the services by or on behalf of any Rewards Vendors.


Personal Data

  1. Kechara will collect, hold, use and if deemed necessary, disclose information about you including to third parties in connection with your participation in the Membership Rewards Program. Information will include certain personal data and transaction information relating to your participation and/or experience in relation to the Membership Rewards Program, including without limitation, Points collections and Rewards redemptions.
  2. Such information will be used for the purposes of Kechara making the Membership Rewards Program and/or the Rewards available to you and/or enhancing your experience in relation to the Membership Rewards Program. In this regard, Kechara can disclose your personal information to others in connection with the Membership Rewards Program including, without limitation to:
  3. (i) Kechara’s service providers and agents engaged for the purpose of the administration, provision of products and/or services relating to the Membership Rewards Program and/or promotion of the Rewards; and

    (ii) The Rewards Vendors and/or other third parties engaged for the purposes of performing other services in connection with the Membership Rewards Program, including without limitation, marketing and provision of any Reward.

  4. Kechara treats all personal data with care and in accordance with Kechara’s privacy policy which is available at http://www.kechara.com/?p=5319.


Termination

  1. Kechara may, in its sole and absolute discretion,
  2. (i) cancel, change, suspend, or modify any aspect of the Membership Rewards Program and/or any Rewards at any time, including without limitation, the availability of any Rewards.

    (ii) terminate or suspend any Kechara Member’s participation in the Membership Rewards Program for breach of these Membership Rewards Program Terms and Conditions, or for taking any actions that are inconsistent with the intent of these Membership Rewards Program Terms and Conditions.

  3. Kechara reserves the right at its sole discretion to prohibit any Kechara Member from participating in any aspect of the Membership Rewards Program if Kechara deems or suspects that such Kechara Member has engaged in or has attempted to engage in any of the following;
  4. (i) acting in violation of these Membership Rewards Program Terms and Conditions.

    (ii) damaging, tampering with or corrupting the operation of the Membership Rewards Program and/or Members App and/or Kechara.

    (iii) acting with intent to grossly annoy, harass or abuse any other person.

    (iv) any inappropriate, uncooperative, disruptive, fraudulent, potentially fraudulent, or unusual behaviour or activity.

    (v) activity deemed in the sole discretion of Kechara to be generally inconsistent with the intended operation of the Membership Rewards Program.

  5. Any decision Kechara makes relating to termination or suspension of any Kechara Member’s participation in the Membership Rewards Program shall be final and binding in all respects. Kechara shall be the sole determiner in cases of suspected abuse, fraud, or breach of these Membership Rewards Program Terms and Conditions or intent of these Membership Rewards Program Terms and Conditions.


Release and Indemnification

  1. Except for wilful misconduct or gross negligence on the part of Kechara, by participating in the Membership Rewards Program, the Kechara Members release Kechara, its affiliates, and their respective directors, officers, employees, and agents (collectively, the “Released Parties”) from any and all liability for any loss, harm, damages, cost or expense, including, without limitation, property damages, personal injury and/or death, arising out of or in any way connected to the Membership Rewards Program or the use of any Rewards.
  2. Each Kechara Member agrees to indemnify, defend and hold Kechara, its representatives, employees and agents harmless from and against any and all third party claims, demands, liabilities, costs or expenses, including attorney’s fees and costs, arising from, or related to any breach by such Kechara Member of any of these Membership Rewards Program Terms and Conditions or any violation by such Kechara Members of applicable law.


Governing Law

  1. The laws of Malaysia shall govern these Membership Rewards Program Terms and Conditions. Each Kechara Member hereby expressly consents to the exclusive jurisdiction of the courts in Malaysia.

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